Frequently Asked Questions
Discover everything you need to know about our artisanal collections and shopping experience.
What is the estimated delivery time for international orders?
We offer worldwide shipping via premium couriers. International orders typically arrive within 5-7 business days, depending on customs processing in your destination country.
How can I ensure I am selecting the correct size?
Each product page includes a detailed size guide. Since our silhouettes range from structured to fluid, we recommend reviewing the specific garment measurements provided to find your perfect fit.
What is your return policy for luxury items?
We accept returns on unworn, unwashed items with all original tags and security seals intact within 14 days of delivery. Please note that beauty products and final sale items are non-returnable.
Are taxes and duties included in the final price?
For most international destinations, we ship on a DDP (Delivery Duty Paid) basis, meaning all relevant import taxes and duties are included in the final price at checkout.
How do I care for my Johanna Ortiz artisanal pieces?
To preserve the intricate craftsmanship and natural fibers of your garments, we recommend professional dry cleaning or following the specific care instructions found on the internal garment label.
Can I modify or cancel my order after it has been placed?
Once an order is confirmed, it is immediately processed to ensure timely delivery. Please contact our customer service team within one hour of placement if you require any urgent modifications.